Write Yourself In Scenario: You’ve been stuck behind an obnoxious customer in line, trying to get a coffee. She’s been rude to the barista, slinging the worst of insults at her, and abrasive with you. After she orders, she slams her hands down on the countertop and then storms off, announcing she’s never coming back again. She left her wallet behind. What do you do?

Kick Back

One scenario of life is standing behind an abusive customer who has no respect for the employee. They're loud, attention-seeking children in adult bodies. They haven't grasped the art of communication competency...the art of politeness and saving face. There will be many more lines in our lifetime. Migraine lines, sexual assault lines, do as I say lines, squat and cough lines...and yet the trick is to not be beaten down by one person's act of stupidity. And, there was a brief mention of a wallet left behind after the enraged coffee-oholic stormed out.... But, in this case scenario (for some universal reason) there is no wallet to be found.